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Tribelia.com

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Cancellation and Refund

Home Cancellation and Refund

 

 

CANCELLATION AND REFUND @ TRIBELIA

 

Tribelia .com(herewith referred as Company) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

 

  • Cancellations will be considered only if the request is made within 24hours of placing an order. However, order shall not be cancelled if the product has been shipped. Once customers request the cancellation of item(s) in order, it will take us a maximum of 15 business days to cancel the order and initiate a refund. Customer will be notified of the same. Penalty equivalent to 20% of the cancelled product value shall be deducted and balance amount shall be refunded through netbanking or through cheque or Demand Draft.

 

  • There is no cancellation of orders placed under the Same Day Delivery category.

 

  • No cancellations are entertained for those products that the Company marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc or through promotional coupon scheme. These are limited occasion offers and therefore cancellations are not possible.

 

  • Company does not accept cancellation requests for perishable items.

 

  • In case of receipt of damaged or defective items, customer should report the same to our Customer Service helpline. The request will, however, be entertained once the Company has checked and determined the same at his own end. This should be reported within 24hrs of receipt of the products.

 

  • In case customer feels that the product received is not as shown on the site, he must bring it to the notice of our customer service helpline within 24 hours of receiving the product. The Customer Service Team after looking into complaint will take an appropriate decision. And geta replacement within 15 days of delivery at no extra cost.Replacement can be for the entire product or part(s) of the product subject to availability of the same.

 

  • The product should be returned in its actual condition at the time of delivery.

 

  • Damages due to misuse of product are not covered under the policy.

 

All reporting for cancellation, damage, refund to be made through customer service email  cc@tribelia.com  and subsequent confirmation through call  at our helpdesk. All cancellation, refund shall be subject to receipt of request email and confirmation from Customer care.

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All major credit and debit cards are accepted. We also accept payments by Internet Banking, Equated Monthly Installments(EMI).

Tribelia is a leading destination for online shopping that provides an online platform to customers in India and abroad to choose and buy the finest and best art of India, be it handcraft work, painting, wooded art, metal work, the famous ancient tribal arts, bastar handicraft. We offer the best prices and a trouble-free experience with options of paying through online payment Debit Card, Credit Card and Net Banking, EMI, processed through secure and trusted gateways. Tribelia also offers free home delivery for many of our products. Get the best prices and the best online shopping experience every time, guaranteed.

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